Frequently asked questions - FAQ
Do you have everything in stock?
Posted: feb 29, 2020 in Stock
Yes, everything you see online is in stock.
It is of course always possible that certain colors are no longer in stock. In this case we always propose an alternative or the delivery period is extended by a few working days. In both cases you will always be informed.
Buy online (2)
In which countries do you deliver?
Posted: apr 17, 2020 in Buy online
We deliver in all countries of Europe and Russia.
The countries where we regularly deliver are standard in the list for transport.
Is your country not listed? No problem send us an email and we will solve this for you.
How can I pay online?
Posted: feb 29, 2020 in Buy online
You can pay using the following payment methods:
SOFORT Banking (transfer / transfer for many all European countries) SOFORT Banking is a simple and secure payment method used in various European countries. Payment is easy via internet banking.
iDEAL (the Netherlands) With iDEAL you can pay for your online purchases in a familiar, safe and easy way. iDeal is directly linked to your internet banking program. You can therefore pay in your trusted internet payment environment. As an internet banker you can directly use iDeal. You do not have to register for this. The following banks are currently affiliated with iDeal: ING, ABN bank, ASN bank, SNS bank, Frieslandbank, Rabobank, Triodos bank, Regiobank, Van Lanschot Bankiers and KNAB.
Bankcontact / MisterCash (Belgium) With Bankcontact / MisterCash you can pay your online purchase through your Belgian bank account in a reliable, safe and easy way.
CreditCard (all countries) Pay with your credit card: VISA, Mastercard, American Express and Discover Network.
Online payment is made via the secure connection with Mollie.
Who are we?
Posted: feb 29, 2020 in General
Started as a small shop whose owner had a lot of experience in the field of knitting, it has now grown into a company with branches in Belgium, France and Germany.
The sale takes place for 99% via the internet, but in Zele you can still go to the original shop where you will be assisted with advice.
We deliver all over Europe from our 300 m² warehouse in Belgium. Parcels are sent daily to the Netherlands, France, Luxembourg, United Kingdom, Ireland, Germany, Italy,....
More than 6,000 different references and growing monthly.
We continue to grow. In addition to knitting wool and crochet yarn, you can also contact us for embroidery kits and supplies.
If you have any suggestion, feel free to send us an email. FYI: the complete Phildar range is available from us, even those that are not online. If you are interested, please send us an email.